THE OPERATING
FRAMEWORK.

Privacy Policy

Origin Energy Limited respects the privacy of people who use this website. This policy explains in general terms how information may be handled when you browse or interact with it.

Information provided through this site

This compact website does not include a customer account, payment portal, plan sign-up, contact form, quote form, outage reporting tool or newsletter subscription service. If such functionality is added later, its information-handling practices should be explained before use.

Technical information

Standard website hosting and security infrastructure may process technical request information needed to deliver the site, such as browser type, device information, request metadata and diagnostic or security logs. The precise information available depends on the hosting environment.

External resources

This website may load third-party resources, including web fonts and editorial imagery. Those third-party services may receive technical request information when a browser loads the resource, subject to their own privacy practices.

Use of information

Any personal information handled in connection with this website should be used only for the purpose for which it was provided, for related administration or security, or where use or disclosure is otherwise required or permitted by applicable law.

Access, correction and privacy enquiries

Requests concerning personal information held in connection with this website may be considered subject to applicable Australian privacy requirements. Privacy enquiries may be addressed in writing to:

Changes to this policy

This policy may be updated when this website, relevant practices or applicable requirements change. The version published here is the version applying to this compact website.

Terms & Conditions

These terms govern use of this Origin Energy Limited informational website. By using the site, you agree to use it lawfully and in a way that does not interfere with its operation or with other people's use of it.

Informational scope

The website presents general themes relating to household electricity, gas, internet, solar, battery storage, electric-vehicle energy use and home-energy management. It does not provide live plans, tariffs, quotes, contract formation, bill payment, account access or service activation.

Service availability

Any service discussed on this website may depend on location, property characteristics, network conditions and service area. Users should confirm current applicable services and terms through official channels before making decisions.

No live data or personal advice

Conceptual diagrams, system labels and editorial explanations do not represent live energy data, account information, network status, outage status, meter readings, billing information, savings estimates or personal financial advice.

Website content

Origin Energy Limited may change, update, suspend or remove website content from time to time. While care may be taken in preparing content, this compact website does not promise that every item of information will always be current, complete or error-free.

Intellectual property

The website's written content, structure and original presentation may be protected by applicable intellectual property laws. Third-party imagery, fonts and other materials remain subject to the rights of their respective owners and licensors.

Third-party services

External services may be used to deliver resources such as fonts or imagery. Origin Energy Limited does not control the availability, terms, security or privacy practices of those third-party services.

Liability

To the extent permitted by law, Origin Energy Limited is not responsible for loss arising solely from reliance on general editorial content on this informational website or from interruption of the site. Nothing in these terms is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded.

Governing law

These website terms are governed by the laws applicable in New South Wales, Australia, and disputes are subject to the jurisdiction of courts and tribunals that have authority in New South Wales.

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